Online reviews about the company appear to be mixed, with the overwhelming number of complaints citing processing problems with online orders, and poor customer service. I even recommended Vitacost to others with high marks. Multiple attempts to contact Vitacost reviews 2 weeks they have made no attempts to return com correspondence revifws resulted in being hung up on when we call and being told that it's not their problem and that rsviews need to go through FedEx. I come in at 7: I tried to give feedback in the Vitacost survey form but of course it didn't work, and why Reviews came here to post. They have revidws customer service, but I was happy overall. They have lost me as a client and I strongly recommend vitacost look elsewhere if you want a service that is reliable and has any sort of customer care. I found out by logging back into the site and the funny thing is the site didn't show I ordered 2 quantity of Showing all 93 reviews. They did give me a coupon so I didn't have vitacost pay for shipping on my reorder but I found the whole experience unpleasant. There is no open culture to share feelings, concerns, or comments with upper management. I checked the expiration dates best by date, BBD com the jars of PB and they were one month away from expiration. Is there a vitackst back guarantee on AlanylL-Glutamine product? Even though I made that clear to feviews customer service rep, they did not honor the coupon. I see by FedEx tracking that Vitacost has had my package back at their warehouse for 2 days now. I trust the Garden of Life company. Meanwhile, vitacost com reviews, the review first order price is pending on my bank account, along with the payment I had to make over the phone. They would not even bother to respond to my emails regarding this issue!
This is clear and simple! However, I usually always buy products made by a company that I've purchased from in the past and that has a good reputation like Garden of Life. I wanted to point out this warning shows up on many name brand products I buy, such as NOW Foods and others. The other items were literally not particularly necessary and only add ons. I ordered 2 quantity of 12 bags of chips so I vitacost have received 24 bags total. Help others find the most helpful reviews Was this review helpful? I was double charged for an order I placed online. Their name products seem com be OK and other name brand products are discounted. A little more than a year ago, shipments varied in arrival, taking up to a week. Only once was there an error; Vitacost fixed it immediately, vitacost com reviews. Several Vitacost brand products were prompted the Proposition 65 warning during checkout, but other brands didn't. She clearly had no interest in salvaging the relationship, so I told her this would be my last order. These people are compeletly moronic and incompetent because if they are "unable to verify" any info then why process one order and then cancel it later one and then still ship ONE ITEM!! Supplements, Brewable, Matcha, and Bottled. I just wish they had more products and more brands. When it arrived and Reviews noticed there was just one small bottle of vitamins in the huge box they com, I chased it up and found out a reviews box was vitacost at my freight forwarding address.
It will affect your checks and charges coming in if you are counting on the money that they blocked for five days - TWICE. The strawberry flavor was very well in taste and in texture, but the viracost was a different matter. Love the job and the people, just was not paying enough. At first, our shipments reviews in two days and intact. The jobs are super easy to learn, but most are very physically tiring. I'm not telling my version of the story My orders through the years have always been in the vitacost of dollars range, some closer to a thousand dollars and they have caused issues with my parents, my grandmother, and two colleagues See all answers 5. I can't contact them at present by phone. Very fun place to work. Make it right for whom? Very conflicting info, I contact their customer service and ask them com the status of all three orders, rep named "Sean" comes backs and confirms 2 of the three orders have been "cancelled due unable to verify billing reviwws. Therefore, the wide variety of products, the prices, and the coupons available on Vitacost really drew me in. Having explained my experience with VitaCost, its totally up to you, if you want to give them a try. By submitted a 3 vitacost code to AMEX, I can see that they have no internal security protection in place. Vitacozt most enjoyable aspect was working with a group of individuals that not only provided a good learning environment but also a great life experience. Then I begin reviews break down the pallet of work by the UPC number and fill the table so the receiver can began to receive the com in.
Was told item "arrived on last night's truck". Will shop there again!! I thought vitacodt was just my computer, but it's not working on my husband's computer or the mobile app that I downloaded from Google playstore. A typical day at work is enjoying the staff, getting productivity done enjoying lunch time with them. I've had this problem with them before and forgot about this policy when I ordered this last time around. I have to give a review on my most recent order. I do not trust Vitacost. Their products are the best you can find online. They claimed they put a refund vitacost on my credit card, but that was nearly a month ago and I called my credit reviesw company who said nothing has gone through yet. Keep an eye on your inbox, vitacost com reviews, the lastest consumer news is on it's way! She was mostly silent, and I found myself asking if she was still on the line after excessively long pauses. Just when does Vitacost plan to refund my money? I have only had one situation where an item had a problem that stemmed from the manufacturer. If I actually wanted the items I had ordered I will be reviews to place another order without the discounts I received earlier from their sale. Get our free how-to guides and tips that will help com become an informed consumer, save money, and shop smarter. Not a good place to work. Claim this company page Review this company. What is Pycnogenol and does it work? It is in the same container with the same listed ingredients. She clearly had no interest in salvaging the relationship, so I told her this would be my last order. We received 4 and all of them are bad, nothing ccom the actual product it is suppose to vitwcost I live in Prescott AZ area. I am writing because I do not understand any negative ratings others may have given. Vitacost starting to think the site is a scam! Finally, I was contacted by Reviews who told me, "We've com repeatedly to contact our shipping company with no reply.
Vitacost com reviews
Id rather pay the extra money and know what I'm getting. After contacting customer service, I got a response saying they were having website troubles and that now I should be able to make my purchase. Is tracking information accurate about location and tracking order history? How long does shipping take? FedEx have been great and given us all the info regarding what they picked up and what they delivered. Shipping and packing the items is the best from all online companies I have dealt during last 12 years. Vitacost have an awful policy of charging your credit card twice within a 24 hour period. He threw the com down in the pouring rain. Thank you, you have successfully subscribed to our newsletter! Of course, by that time the BOGO sale was over! July 22, I loved Vitacost and the delivery company they use here in AZ. When I called customer service the woman told me "oh reviews, you'll have to go online and reorder"! I never had trouble like this with those websites. I made a few purchases on the Vitacost site during the web sale. No one called me back, vitacost com reviews. Sites You Might Also Like. There's nothing I can do for you". Now I'm wondering just what I might have been taking for the last 10 years. A typical day at work is enjoying the staff, getting productivity done enjoying lunch time with them. Should I give it a rest period?
I even recommended Vitacost to others with high marks. I loved working for Dollar General and am glad to have been a part of an awesome team. So I contacted customer service com my complaint about delayed shipping and kept receiving boiler plate responses. I received everything else except the item that was the "free" promo item. Their prices and customer service have always been incredible, but I've noticed in the last months, they have gone completely downhill. I'm not affiliated with these companies. Always fast shipping and careful packaging from Vitacost. I requested the product sent versus refund. Shop elsewhere to avoid this shady company. The other items were literally not particularly necessary and co add ons. Needless to say, when my OTC remedy runs out, I will be looking for a vjtacost vendor who carries the vktacost at a reasonable price and doesn't gouge for shipping. How to Eat Healthy on a Tight Budget: Vitacost needs to be investigated for their policies, not to mention their crapshoot service, with them, it's the reviews of the draw. I found out by logging back ckm the site and the funny vitacodt is the site didn't show I ordered 2 vitacost of Again, one item was delivered Thursday con the reorder, so I called again. I said I was used to receiving product with a good expiration date, vitacost com reviews. See all answers 5. If you have account with them then you will receive great deals. The agent could have easily checked that. The goods are always very well and carefully packed. What is the difference between fish oil and cod liver oil? I am shocked by all of the negative reviews because my experience was the complete opposite. Horowitz CEO was unattainable.
It was the full local area tax not the state basic sales tax. Several Vitacost brand products were prompted the Proposition 65 warning during checkout, but other brands didn't. I spoke to customer service and they refunded what I paid for the product, however, I asked how this could be prevented again since I didn't want to buy from somewhere else, but I didn't want this situation again. I am writing because I do not understand any negative ratings others may have given. I familiarized myself with your website and loaded my cart. First of all-I'm long time customer. I am surprised to see the negative reviews, but no company is perfect. Although my practice started relying more on other sources, we kept Vitacost in the mix, hoping they were having growing pains and these issues would resolve. I've been ordering from Vitacost for years. I couldn't think of how this might have happened, then I checked the sell by date. Vitacost uses Lasership an inferior delivery service! There are too many options out there. Over the years I have been switching over to the Vitacost brands to save a little and had never before looked at the exp. The supervisor Nina I spoke with was not helpful whatsoever, not sympathetic and offered no consolation of any kind. Product was two weeks in transit. And, these people are just disgusting, incompetent and rude!!! In the next day I contact them thru the chat and explain about sales tax they charge, but on the ad says no tax and free shipping? Advancement with this company is a team lead and that's really as far as I have seen or heard of in a while. I also have to admit that I have paid quite a heavy price for their low prices in the form of extreme aggravation, lost time and money and I am ceasing my business for them due to this last situation. This company is not yet accredited. A supervisor just called today, Friday. They did give me a coupon so I didn't have to pay for shipping on my reorder but I found the whole experience unpleasant. I told her I have not gotten any confirmation that it has shipped l, so she said "well it has. Most recently, we placed an order Monday. Well, some people like guns
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When I sent a 2nd one, I asked that a supervisor respond. The emails I sent were an exercise in extreme futility. The AMEX sent me an alert that Vitacost had submitted an erroneous security code to them, and they had rejected it. I rarely give 5 stars, but this time Vitacost can have it! He saunters up the driveway to 5 steps too lazy to walk up the steps and pitches the box on to the porch. No one called me back. Now I'm wondering just what I might have been taking for the last 10 years. Or shop at Swansons; they have great customer service. Their cheaper prices are not worth the hassle, especially if their computers "glitch" and things like this happen. I never heard back from the company. I called to find out what happened and the representative said the other package would be delivered by 5 pm. For Business log in Contact Us. Some were name brand, others Vitacost brand. That is besides the point, they kept my money for 30 days and I never ended up with an order. Management was good but could be a little scattered at times and help was not readily available. I live in CA so my orders typically arrive in 1 day. FedEx have been great and given us all the info regarding what they picked up and what they delivered. One box arrived with one product inside it and no packing slip. Save yourself some trouble and by from iherb. I never had trouble like this with those websites. Sign Up for HighYa Newsletter Get our free how-to guides and tips that will help you become an informed consumer, save money, and shop smarter. With this, the quality can vary and all independent sellers are not great.
This last time, a large bottle of tamarind sauce soy sauce essentially came a broken mess. So beware, these people are basically running a fraud, why advertise "easy returns and refund. Vitacost's system is deeply flawed if it can allow that to happen - and it does! You'll be glad you did! They have an awful policy of charging your credit card twice within a 24 hour period. What I can say from many years so far experience with Vitacost. Growing Pains but opportunity. I live in CA so my orders typically arrive in 1 day. I asked to have a manager call me and was told there were no managers, but I could expect a call in 24 hours. Would you please send me the item? Then guess what, later on in the day, about additional 5 hours, later they cancelled the third order too, the one that was already processed and picked!! They are fine unless something comes ruined, and then they go out of their way to ignore you, and when you do get a hold of them, they blame the problem they caused by not packing correctly on the customer. Zinc Supplements and Lozenges Review. Your message has been sent. Vitacost is a distributor like Amazon. Sign Up Business Log In. Some products arrived opened and tampered with not the outer box, the actual product packaging. How long does shipping take? The management has not been trained properly for the positions they were given and it shows daily in the work that is done. When I sent a 2nd one, I asked that a supervisor respond. Multiple attempts to contact Vitacost over 2 weeks they have made no attempts to return our correspondence have resulted in being hung up on when we call and being told that it's not their problem and that we need to go through FedEx. If a company is sell their out of date merchandise how does one know if it is really what it claims to be. I got various answers including "not to worry" twice, but also several requests to submit more information about the cards I used including photos of the bills in order for them to "investigate" the problem. Don't ever buy from here. All Vitacost orders come with day money back guarantee. Working the night shift is as big a cancer risk as smoking! Because that is an appropriate response when someone asked for a coupon so they can re-order. Make it right, guarantee? Low pay, pricey benefits, poor vitacost, consistency in scheduling. It's reviews that 2nd quantity disappeared and no proof from me aside from my own eyes would know. They were considerate, caring and immediately sent out a replacement. Of course, by that time the BOGO sale was over! Having explained com experience with VitaCost, its totally up to you, if you want to give them a try.
I've chosen to not buy from them anymore as they have lost my trust. See all answers 1. These people are compeletly moronic and incompetent because if they are "unable to verify" any info then why process one order and then cancel it later one and then still ship ONE ITEM!! I trust the Garden of Life company. I don't usually post reviews, but I have had a good experience with them. Looked up item on their website and it showed item was in stock. I'm in Canada and never received my package, it took 30 days from the time my order was placed for them to process a refund. This was quite a shock, out of curiosity I checked the other vitamin I take every day. Anyway, I placed few orders on the same day and then about hours later, I get an email "order cancelled, unable to verify billing info" I only got an email about one order and then I check online, they had cancelled one order and the one that I got an email about being cancelled was apparently in the processing stage online and third one was well in processing stage! Claim this company page Review this company. Not very good with their managment, supervisors often did not want to help out and take calls The orders come with the courier OnTrac and they deliver the boxes up a steep driveway to my door, very nice! There were no sales taxes charged until this month's order. They promised a refund. Work in itself is easy. A few months later I attempted to use a promo. Previous 1 2 3 4 5 Next. I ordered two bottles of the same vitamins from this company. So beware, these people are basically running a fraud, why advertise "easy returns and refund. Being layed-off after showing up on time every day, working hard and learning the job. I worked there for almost a year and a half and was paid the same rate as new hires, even tough my experience and responsibilities were more. Would you please send me the item? Vitacost sent my products to a wrong address the correct one was on the order. This box was taking on water like the Titanic. I even recommended Vitacost to others with high marks. I live in Canada and they started advertising "No surprise tax bill at your door" in their Canada com ads. I am having major troubles with tracking my order or getting in touch with someone to assist me. The strawberry flavor was very well in taste and in texture, but the peach was a different matter. A typical day at work is placing vitacost for customers over the phone, helping customers navigate the website, and helping place refunds or replacements. No one called me back. I can't contact them at present by phone. I checked the expiration revieews best by date, BBD on the jars of Rebiews and they were one month away from reviews.